Melaleuca's order process is streamlined to ship orders as quickly as possible. Shipping times vary depending on location, shipping method, and the day of the month you shop (shopping near the end of the month will generally add a few days). You can track your package by going to My Account and clicking on View Order History. If your products have not arrived after 5 business days, please feel free to contact us by calling 1-800-800-8080 and we will be happy to investigate.